At Fanifo Lofa, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This policy outlines how we collect, use, and protect your data.
1. Information We Collect
To provide our eco-retreat accommodation, whale swimming encounters, and flight booking assistance, we collect the following information when relevant:
Full names and dates of birth (strictly for booking domestic Tongan flights on your behalf).
Contact details (email address and phone number).
Dietary requirements, medical notes, or allergies.
Payment details and billing information processed securely via our merchant bank.
2. How We Use Your Information
We use your personal data exclusively to manage your bookings, customize your stay, coordinate airport/boat transfers, and arrange requested domestic travel.
3. Data Protection & Sharing
No Third-Party Sharing: We do not sell, trade, or rent your personal information to outside parties.
Service Providers: Your data is only shared with trusted third parties necessary to complete your trip operations (such as Lulutai Airlines for domestic flights or our secure payment processor).
Security: We implement industry-standard security measures to maintain the safety of your personal information when you place a booking or enter your transaction details.
4. Cookies and Web Analytics
Our website may use cookies to improve user experience and analyze site traffic. You can choose to disable cookies through your browser settings if preferred.
5. Your Rights
You have the right to request access to, correction of, or deletion of the personal data we hold about you at any time.
For any questions regarding this policy, please contact us at info@fanifolofa.com.